![why does slack client have so many processes why does slack client have so many processes](https://miro.medium.com/max/1400/1*nsWuYZxDklPAB7VC72WRwA.png)
- Why does slack client have so many processes full#
- Why does slack client have so many processes software#
Ng and his team invested in several initiatives to effectively automate their order-to-cash process, but at the core of their efforts are 3 recipes (or automations) they’ve built in Workato: “The goal was to automate at least 90% of orders, 95% of which would run in less than 5 minutes, while maintaining 99% system uptime.” How Slack uses Workato to transform their workflows Ng explained the results they hoped that solution would achieve:
![why does slack client have so many processes why does slack client have so many processes](https://mattstauffer.com/assets/images/content/slack-ssb-side-by-side.png)
Why does slack client have so many processes software#
That’s when Justin Ng, a Software Engineer at Slack, and his team explored an aggressive integration and automation-led solution. This meant that when an employee edited or added information in their invoicing system, they often needed to make those same edits or additions in the other systems (and vice versa).Īs a result, employees were forced to constantly hop between apps to re-enter data, costing them precious time and leaving them vulnerable to making costly mistakes (e.g. Slack originally used a homegrown system for invoicing, which operated separately from their CRM and provisioning systems. Related: 3 automations that can dramatically improve your quote-to-cash process Why Slack needed to automate their order-to-cash process
Why does slack client have so many processes full#
To give you the full picture, we’ll break down why they needed to automate this process, how they did so, and the results they’ve seen since. These automations allow employees to take specific actions without leaving the business communications platform, such as approving deals, and they allow employees to receive timely and helpful messages in Slack, such as alerts for upcoming trainings.īut based on the insights Wilkinson and Justin Ng, a Software Engineer at Slack, presented during their session at Automate, the #1 conference on Automation, it’s clear that the automations used throughout their order-to-cash workflow are as valuable as any they’ve implemented. Over the years, they’ve used Workato to automate numerous processes via chatbots that can communicate between Slack and the rest of their apps. Monica Wilkinson, the Lead Architect of Business Technology at Slack, has been using Workato alongside her team since 2017.